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User support

On this page you can find answers to frequently asked questions, ways to contact and many other useful information. You can contact us by email, call, by filling out the contact form or simply try to find the answer to your question in the FAQ section.

Frequently asked questions

How to use?

The Wiip device and Wiipods are ready and easy to use right after purchase.

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Why is Wiip different?

Wiip is more than an alternative to smoking, it is an experience of freedom for all adults who choose smarter, better and different.

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Customers really mean a lot to us and that is why we want to provide them with all the information needed. Our customer support will provide answers to all your questions - from questions about products and usage to legal, technical and scientific questions.

Understanding our customers is crucial for providing good service and selling the products. We believe that great support is the heart of successful companies. With proactive approach, we want to maintain the quality of the customer support system, develop the Wiip account program and improve customer relationships every day.

We have noticed many opportunities in regular communication with our customers. Through our support system, customers provide us with valuable information and recommendations for improvement, which leads to better communication and improved products. As we prepared our employees for the challenges of customer support, we paid particular attention to their handling and communication skills.

Need more information?

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