Support


On this page you can find the ways to contact us. Choose between mailing, calling, contact form or just try to find your or similar question and answer, in our FAQ. Check out this page and get more familiar with the policies, terms and conditions for purchase, support, and servicing your Wiip products.

Frequently asked questions

How to use?

Wiip device and pods are ready and easy to use, right after purchase.

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Who is Wiip for?

Wiip is more than smoking alternative, it is freedom experience for every adult who wants to choose smarter, better, different.

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Customers really mean a lot to us, and as we want to justify that, we provide different information through multiple channels. Our customer support aims to answer every consumer’s question – from product, using and legal inquiries to technical and scientific questions.

Understanding customers is the key to giving them good service. We can say that we really understand our customers. We consider that customer care is the heart of successful companies. With quality support and proactive approach we want to preserve the system of customer service, develop customer loyalty program and improve relationships with our customers.

On top of all that, we see customer relations communication as a chance to get various and great recommendations which will lead us all to better products and better communication. While preparing our people for challenges in the customer support we were especially looking after their soft skills in which they need to be top skilled and educated.

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WARNING: This product contains nicotine. Nicotine is an addictive chemical.